Dear Nigel,
Most of you who know me will be aware that I have
been bashing away for sometime that the company is
no more than the people working in it – change the
people and you change the company (often when a
new
Chief Executive takes over, the company makes a
dramatic change).
The company is a group of individuals who form a
collective, which has an identity of its own (like
another person) – each one of us has a company of
people/identities inside of us (the manager – the
subordinate - the father – the lover – the teacher –
the boy – etc.). And to make any difference to the
company, the individuals must decide to change.
In particular this week let's look at people to people.
Business is about people and business skills, which
ultimately come down to people skills: getting others
to do what you want. You will already see the need
for a way of focusing everyone to go in the same
direction!
On this theme I have been speaking to some fellow
coaches recently about coaching skills and creating
rapport with clients.
Which is more important skills or rapport?
And how important is the creation of rapport?
The consensus was that coaching skills are nothing
compared to the ability to create rapport. In a
business like coaching (highly inter-personal) it is
suggested if you have excellent people skills, you do
not need the techniques!